Executive Summary: Predatory Loans & Predatory Loan Complaints

Executive Summary: Predatory Loans & Predatory Loan Complaints

Here is the 7th in a few reports that review complaints to your CFPB. In this report we explore customer complaints about predatory loans, classified into the database as payday advances, installment loans, and automobile name loans.

This can be our very very first are accountable to integrate an analysis of customer narratives or written explanations of issues — an addition towards the database we advocated for with Americans for Financial Reform and accomplished last year.

This report discusses cash advance complaints from numerous perspectives:

  • The kind of issue, such as for example loan interest that wasn’t anticipated
  • Complaints by business
  • Whether and exactly how businesses taken care of immediately complaints

This report features a area showcasing the CFPB’s top accomplishments. We also provide a history associated with battle to rein into the predatory financing industry and talk about the importance of a guideline the CFPB is expected to finalize this current year. We offer suggestions for this guideline, along with improvements the CFPB can make to boost the grievance database as well as its focus on behalf of consumers.


Customers have actually submitted almost 10,000 complaints into the pay day loan groups for the database within just 3 years.

Over fifty percent the complaints had been submitted about simply 15 businesses. One other 50 % of the complaints had been spread across 626 organizations. (See Dining Dining Table ES-1. )


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